How After-Sales Service & Certified Technicians Build Decades of Trust
A vehicle purchase is just day one of a decade-long relationship. Learn how computerized diagnosis, genuine OEM parts, and transparent customer tracking define the ARS service standard.
Vikas Malhotra
VP of After-Sales Operations
Executive Takeaways & Key Highlights
- 1Over 70% of repeat vehicle purchases at ARS stem directly from exceptional workshop experiences.
- 2Digitized job cards with live WhatsApp video status updates eliminate guesswork for owners.
- 3Use of certified OEM parts preserves vehicle safety ratings and maximum resale valuation.
The True Heartbeat of Automotive Dealerships
While a glittering showroom floor creates the first spark of excitement, it is the workshop floor that earns a customer’s trust for life. When a family trusts their vehicle with a service centre, they are entrusting the safety of their children, their daily commute, and their hard-earned asset.
At ARS Imperial Landmark, we treat service not as a cost centre or an afterthought, but as the fundamental cornerstone of our brand reputation.
“A customer buys their first car because of the showroom. They buy their second, third, and fourth cars because of the workshop.”
The 5-Point ARS Service Guarantee
To ensure absolute transparency and technical perfection, every ARS service hub adheres to a rigorous standardized protocol designed to eliminate surprises.
- Computerized diagnostic scans before and after every periodic service run.
- Transparent digital estimates sent directly to customer smartphone for one-tap approval.
- Strict 100% genuine parts guarantee with traceable holographic verification.
- Complimentary 32-point safety check covering brake pads, fluids, tires, and suspension.
- Pick-and-drop service with GPS tracking and sanitization before final vehicle handover.
Vikas Malhotra
VP of After-Sales Operations
Passionate about shaping modern automotive retail and sharing technical clarity with vehicle owners across North and East India.
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